At Catalyst Coworking Shop, we are committed to ensuring that every order is delivered accurately, securely, and on time for employees, clients, and supporters of our partner businesses. Because all products are made to order and fulfilled individually, our shipping process is designed to balance speed, quality, and reliability while keeping you informed throughout the process. This Shipping Policy outlines how shipping works, what timelines to expect, and how delivery issues are handled.
Overview of Shipping
Our shipping services currently cover all regions of the United States. We do not ship internationally at this time. Every product is created after an order is placed, which means production time is required before shipping begins. While we work with trusted carriers to ensure smooth and consistent delivery, unexpected factors such as weather, high demand, or carrier delays may occasionally affect delivery times. The goal is to provide clear expectations for how your order moves from production to delivery.
Overview of Shipping
Our shipping services currently cover all regions of the United States. We do not ship internationally at this time. Every product is created after an order is placed, which means production time is required before shipping begins. While we work with trusted carriers to ensure smooth and consistent delivery, unexpected factors such as weather, high demand, or carrier delays may occasionally affect delivery times. The goal is to provide clear expectations for how your order moves from production to delivery.
Production Time Before Shipping
Because all items are custom-made for each partner business, every order requires a production period before it is ready to ship. Production times generally range from 3 to 7 business days, depending on product type, design complexity, and order volume. During busier seasons such as holidays, production may take longer. Customers will be notified if a delay beyond normal processing time is expected. Production time is separate from carrier delivery time.
Shipping Methods and Carriers
We work with reliable U.S. carriers including USPS, UPS, and FedEx. The carrier is selected based on your location, package size, and the most efficient available route. Standard shipping is our default option and typically takes 3 to 7 business days after production is complete. Expedited shipping options may be available depending on your location and the specific arrangement with your business. Our focus is always on dependable, cost-effective service.
Delivery Timeframes
Delivery time includes both production and carrier transit time. For example, if production takes 5 business days and shipping takes 4 business days, your order will arrive in approximately 9 business days after purchase. Estimated delivery times are provided during checkout for reference, but these estimates are not guaranteed. Unexpected conditions such as carrier delays, supply chain disruptions, or adverse weather may extend delivery time. We recommend placing orders early if you need them by a specific date.
Order Tracking
Once your order ships, you will receive an email with your tracking number and a link to monitor the package’s progress. Tracking details typically become active within 24 hours of shipment. This allows you to stay updated on your expected delivery date and confirm successful arrival. If your tracking link does not update within a reasonable period, please reach out to our support team for help.
Shipping Costs
Shipping costs are calculated automatically at checkout based on product weight, size, and destination. Some partner businesses may offer subsidized or fully covered shipping for their employees or clients, which will appear as a discount or free shipping at checkout. Shipping costs are non-refundable unless an error occurs due to Catalyst Coworking Shop or one of our carriers. We always strive to keep shipping rates transparent and fair.
Delivery Issues and Resolutions
While we work hard to ensure every order arrives safely, issues can occasionally occur.
- Lost packages: If tracking shows no movement or the carrier confirms the package was lost, we will review the claim and provide a replacement or refund once verified.
- Damaged items: If your order arrives damaged, please contact us within 7 days of delivery and include photos of the packaging and damaged item. We will inspect and resolve the issue promptly.
- Incorrect address: Customers are responsible for providing accurate delivery information during checkout. If an order is returned due to an incorrect or incomplete address, it can be reshipped after updated shipping fees are collected.
Shipping Limitations
We currently ship only within the United States. Some addresses such as PO Boxes, APO/FPO, or remote locations may require additional time or may not be eligible for certain carriers. Severe weather, natural disasters, or other force majeure events may also delay shipments temporarily. If your order is affected, we will notify you as soon as possible with updated information.
Customer Responsibilities
Please make sure your shipping information is accurate and complete at the time of order. Include apartment numbers, building names, or suite details when applicable. If a carrier marks a package as delivered but you cannot locate it, check with nearby residents, building management, or your mailroom first. If the package remains missing, contact us within 3 business days so we can coordinate with the carrier to investigate and resolve the issue.
Policy Updates
Catalyst Coworking Shop may update this Shipping Policy periodically to reflect new carriers, fulfillment processes, or regulatory requirements. All updates will appear on this page with a revised effective date. If major changes occur, they may also be shared by email or announcements within Business pages.
Contact Us
If you have questions about your shipment, delivery timelines, or need help resolving an issue, please contact our team through the Contact Us page. We will review your inquiry and respond promptly to provide support and ensure your order is handled with care.